Performance Management

Performance to measurable and defined service levels is a critical part of the service we provide to our customers.

Each process and department measure success by comparison with targets defined by agreed levels of performance.  Monthly KPI are reviewed and discussed for conformance and customer satisfaction.

Harlow Printing Limited is committed to quality and as such all products manufactured are contained within the scope of our ISO 9001:2008 certification.

As an organisation, we have been ISO9001 compliant since 1994 with quality monitoring maintained through rigorous inspection and approval procedures while meeting statutory and regulatory requirements.

Operating within our quality management system allows us to produce quality products with errors currently less than 1% of total sales.

Management procedures include the review and analysis of KPI, at Board Level, with policy and procedural improvements to ensure our target of continuous improvement is a cornerstone of our business plan.

 

bsi-iso-9001