ISO 9001 Quality Standards
All products manufactured by Harlow Printing Limited are contained within the scope of our ISO 9001:2008 certification.
Our first priority is to minimise errors and complaints through the implementation of robust business processes including:-
- Implementation of our ISO 9001 quality assurance and inspection systems
- Staff training ensuring compliance with documented procedures
- Investigation and identification of root cause of any errors
- Mandatory information requirements within our fully integrated Management Information System ensuring a clear and concise specification is detailed on our production instruction ticket print to work commencing
Our ISO 9001 procedures include a documented system of continuous improvement which includes Key Performance Indicators detailing:-
- Number of Complaints
- Ratio comparison with total sales
- Departmental or individual responsibility
- Product type
Management review procedures include the review and analysis of KPI at board level with policy and procedure improvements implemented to ensure our target of continuous improvement is a cornerstone of our business plan.
We recognise that our operations have the potential to affect the environment. Harlow Printing meets all legal and regulatory requirements. Indeed, we regard it as critically important that we continuously improve all aspects of our environmental performance. Therefore we ensure that while satisfying the demanding requirements of our clients, our goods, services and internal housekeeping comply with environmental legislation and best practice.
In partnership with County Durham Environmental Trust (CDENT) and Groundwork South Tyneside and Newcastle we have designed and developed a wildlife garden at our new warehouse and distribution centre. The garden is a biodiversity project providing a natural habitat for endangered flora and fauna. Local schools have been involved in the planting of many hundreds of shrubs and trees over the last several months. The garden is now available as a curriculum resource for local schools providing opportunities for the practical application and appreciation of habitat, environment and indigenous species. We have been the recipient of many awards for environmental good practice including:
Evening Chronicle Environmental business of the year award
STEP awards for environmental good practice
South Tyneside Borough Council Gold award for environmental good practice