Our customer care statement
We are committed to offering our customers the highest possible standards of service. We recognise that both you and we have everything to gain if we look after your best interests and ensure quality, competitiveness and service are high on our agenda..
Our commitment to you
We will:
Ensure all our products comply with our ISO 9001 Quality Standards;
Review products and materials to ensure sustainability and minimal impact in compliance with our ISO 14001 certification
Monitor, measure and publish Key Performance Indicators enabling you to assess our service performance. KPI will include:-
A) Delivery performance
B) Quality “ right first time “
C) Errors, complaints and service failures will be documented and expressed as a ratio of customer sales
D) Pro-actively seek customer feedback scoring our perceived levels of performance
Established in 1947 our continued growth and success is a reflection of our ability to satisfy customer product, quality and service expectations.
We recognise that our operations have the potential to affect the environment. Harlow Printing meets all legal and regulatory requirements. Indeed, we regard it as critically important that we continuously improve all aspects of our environmental performance. Therefore we ensure that while satisfying the demanding requirements of our clients, our goods, services and internal housekeeping comply with environmental legislation and best practice.
In partnership with County Durham Environmental Trust (CDENT) and Groundwork South Tyneside and Newcastle we have designed and developed a wildlife garden at our new warehouse and distribution centre. The garden is a biodiversity project providing a natural habitat for endangered flora and fauna. Local schools have been involved in the planting of many hundreds of shrubs and trees over the last several months. The garden is now available as a curriculum resource for local schools providing opportunities for the practical application and appreciation of habitat, environment and indigenous species. We have been the recipient of many awards for environmental good practice including:
Evening Chronicle Environmental business of the year award
STEP awards for environmental good practice
South Tyneside Borough Council Gold award for environmental good practice